Lowongan Kerja Michael Page

Lowongan Kerja Michael Page

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world’s top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we’ve been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you’re looking to take your career to the next level, visit www.michaelpage.co.id

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Customer Success Lead

Our client is a fast-growing impact-driven healthcare technology company, focused on advancing healthcare for hundreds of millions of people across Asia. Our client is are now looking for a Customer Success Lead to support our growth and increasing work with pharmacies, governments and NGOs. You will be in charge of the daily end-to-end operations of the Customer Success team in Indonesia.

Client Details

Our client is a fast-growing impact-driven healthcare technology company, focused on advancing healthcare for hundreds of millions of people across Asia. Our client deliver dealthcare market access and analytics services to Pharmaceutical Companies, NGOs and Public-Sector Institutions across 6 countries in Southeast Asia. Our client is are now looking for a Customer Success Lead to support our growth and increasing work with pharmacies, governments and NGOs.

Description

• In charge of the daily end-to-end operations of the customer success team in Indonesia
  


• Responsible and focused on driving sales as well as be in-charge of customer happiness and retention
  


• Implement customer services best practices, develop SOPs and continously improve processes


• Recruit, train and coach a rapidly growing team of customer success executives


• Accountable for the performance of customer success team and meeting monthly targets


• Work closely with the senior management in developing and implementing strategies to grow the business and market share


• Liaise with internal as well as external stakeholders to ensure fast resolution of customer challenges and feedback
  


• Provide best quality services to customers

Profile

• Min. 2 years of relevant experience in Customer Service, Telesales or Account Management


• Proficiency in English and Bahasa
  


• Social and customer-centric person, excited to engage with people at scale


• 
  B2B experience is required


• Must have experience in using CRM or ERP
  


• Excellent communicator and creative thinker with a strong eye for detail
  


• Positive attitude in inspiring the team he/she will be leading
  


• 
  People management experience is a plus


• Strong analytical thinker


• Bachelor or Masters’ degree from a reputable Indonesian University

Job Offer

• Significant career growth opportunities


• Competitive compensation
  


• Opportunities for international travel
  

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Lowongan Kerja Michael Page